Loading the shipping policy
Last updated: 24 September 2026
This policy explains how and when Prasad and any physical items from your Puja package are shipped to you, and how the digital puja video and photos are delivered.
Where your package includes Prasad, it is packed and handed to our courier partner within [DISPATCH WINDOW, e.g. 2–3 business days] of the Puja being performed. You will see your Booking's status change to "Prasad dispatched" once this happens, along with tracking details where available.
These are estimates, not guarantees — actual delivery time can vary with courier load, weather and location accessibility, particularly for addresses outside major towns.
We ship through [COURIER PARTNER NAME(S)]. Once your order is dispatched, a tracking link or number is shared with you over WhatsApp/email and shown against your Booking, so you can follow its progress.
Shipping for Prasad is included in the price of packages that offer it — there is no separate shipping charge added at checkout unless explicitly shown on the package page. [CONFIRM: state any package/region where shipping is charged separately, if applicable.]
If a delivery attempt fails because you were unavailable or the address was incomplete, our courier partner will typically attempt redelivery or hold the item for pickup for a limited period, after which it may be returned to us.
If a package is genuinely lost in transit, or does not arrive within a reasonable time beyond our stated estimate, please contact us with your Booking ID — see our Cancellation & Refund Policy for how a lost or undelivered item is resolved.
Where your package includes puja video or photos, these are shared once the Puja is complete and reviewed, typically within [DIGITAL DELIVERY WINDOW, e.g. 24–48 hours], through WhatsApp or a download link sent to your registered email — whichever is available for your Booking.
Questions about a delivery can be sent to namonamaha.techteam@gmail.com along with your Booking ID.
