Cancellation & Refund Policy

How much of the amount paid is refunded depends on how the Puja is performed and on when your cancellation request reaches us. The refund is fixed at the moment we receive your request and recorded against your Booking, so a later change to this policy never changes a refund already due.

In-person Pujas, counted back from the Puja's scheduled time:

• 30 days or more before: 100% of the amount paid (nothing committed yet).
• 7–30 days before: 85% of the amount paid (booking fee retained).
• 3–7 days before: 50% of the amount paid (samagri ordered, pandit slot held).
• 24–72 hours before: 25% of the amount paid (samagri purchased, pandit committed).
• Inside 24 hours / no-show: 0% of the amount paid (one free reschedule may be offered as goodwill).

Online Pujas: 100% of the amount paid if you cancel before booking closes for that Puja, and 0% after it closes, because by then your name is on the sankalpa list and the samagri has been bought for each participant.

If a Puja does not take place at all, you receive a 100% refund, whatever the kind of Puja and whenever you booked.

If you have subscribed to a recurring Puja, you may cancel your subscription at any time from your account, or by writing to us. Cancellation stops all future cycles from being charged.

A cycle already charged when you cancel is still performed for you, and is not refunded.

If NamoNamaha needs to cancel your Booking outright — rather than reschedule it, as described in our Terms of Use — we will refund the full amount you paid, including any shipping charge for Prasad, in every case. As an alternative to a refund, you may choose instead to reschedule the same Booking to the next available date at no extra cost.

If Prasad or any physical item arrives damaged, is not what you ordered, or does not arrive at all, you may request a refund or replacement within 7 days of the expected delivery date (or, for a damaged/wrong item, within 7 days of delivery).

To process this quickly, please include: clear photos of the item and its packaging (for damaged or wrong items), an unboxing video where possible, and your Booking ID.

Once we receive this evidence, we will review it and confirm within a reasonable time whether a replacement will be shipped or a refund issued.

Approved refunds are issued to the original payment method used at checkout, through Razorpay. Once a refund is approved, it typically reflects in your account within 5–7 business days, though the exact timing can depend on your bank or payment provider.

The following are not eligible for a refund:

• A Puja that has already been performed, except where it was performed incorrectly due to an error on NamoNamaha's or the Pandit's part.
• Any convenience or payment-gateway fee shown separately at checkout, where applicable.
• Prasad or physical items reported damaged, wrong or undelivered after the return window above has passed.

Email namonamaha.techteam@gmail.com with your Booking ID, the reason for your request, and any supporting photos or evidence. We aim to acknowledge every refund request within 48 hours and resolve it within 30 days.

If you are not satisfied with how your refund request was handled, you may escalate it to our Grievance Officer, Manash Kalita, at namonamaha.techteam@gmail.com, as described in our Terms of Use.